Standard Orders

Please see the chart below. Shipping rates are calculated for standard delivery based on the original price of the items in your order before other discounts. If you have any questions about shipping, please email orders@plumbottomgallery.com or call the gallery at 920-393-7885.

Jewelry

Fine Jewelry

Ornaments

Shipping to Multiple Addresses

To ship to more than one address, please place a separate order for each address or call us 920-393-7885

International Shipping

Yes, we do ship internationally! Please note that during promotional periods offering free shipping, international orders may not be eligible for this offer.

International customers are responsible for any customs duties, taxes, or import fees that may be charged upon delivery. These charges are determined by your local customs authority and are not included in your purchase or shipping costs.

If you have any questions about international shipping before placing your order, feel free to contact us!

When to Expect Your Order

Please expect your order to ship within 4 business days. Some items will ship directly from the artists and delivery times will vary. You will be notified if your item is shipping directly from the artist. Once your order ships, you will receive up to date tracking information via email. If you do not receive tracking information, please check your spam folder or call the gallery at 920-393-7885.

In-Store Pickup

We offer free in-store pickup on all items at all of our Door County, Wisconsin locations.

Returns

If for any reason you are not completely delighted with your purchase, we offer the following return policy:

• In-Store Purchases: Items may be returned for store credit or exchange within 14 days of purchase, accompanied by the original receipt. Artwork must be in original, undamaged condition. Special orders are final sale.

• Online Purchases: If you are not satisfied with your online purchase, please contact us within 14 days of receiving your order at orders@plumbottomgallery.com or use this link to arrange a return or exchange. Returned items must be in original condition and carefully packaged for return shipping. Return shipping costs are the responsibility of the customer unless the item arrived damaged or in error.

Because each piece is handcrafted and often one-of-a-kind, we strive to ensure the best fit for your space and style. If you have questions before purchasing, we’re always happy to offer personalized recommendations.

Exchanges

Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders. If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive the difference in the form of a store credit that is redeemable online and in-store.

Damaged Items

Please inspect your package and items within three days of receiving. If your items are damaged, please call 920-393-7885 as soon as possible so we can arrange to have the package inspected. Please keep all of the original packing materials. Any damage reported after three days of receiving the package will be dealt with at the gallery’s discretion.

Gifts

We realize that the 14-day return window may not be feasible for gifts and we will accept gift returns within an extended time frame. If you return a gift, you will receive a store credit that is redeemable online and in store.

Order Cancellations

Any order (except special orders) can be canceled before it is shipped. To cancel an order, please email orders@plumbottomgallery.com. You will receive your refund on the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7 – 10 business days for your refund to appear on your statement.

Out Of State Sales Tax

By law, we are required to charge sales tax in Illinois. We understand that seeing multiple taxes on your order can be confusing or frustrating! Plum Bottom Gallery is required by law to collect and remit sales tax not only to the state but also to all applicable municipalities where the purchase is shipped or processed.

Because of this, your order may include state, county, and local municipal taxes. These rates are determined by the state’s tax system — we don’t have the ability to adjust or remove them.

Every dollar of sales tax collected goes directly to the appropriate state and municipalities. None of these funds stay with Plum Bottom. This process ensures that we stay compliant with tax laws and can continue offering our collections to customers nationwide.